MA Supervisor
Position: MA Supervisor Job Description
Pay: $25.00 - $38.00 per hour
Job description:
The Medical Assistant Supervisor provides both hands-on clinical support and day-to-day leadership for the clinic team (Medical Assistants, ATCs and Xray techs). This role supports providers, ensures efficient clinic operations, and promotes a high-quality patient experience while serving as a point of guidance for MA staff.
Hours:
Our patient schedule starts at 7:00am daily. The Medical Assistant Supervisor must be available to start at 7:00am on assigned days and will rotate shifts in alignment with clinic needs.
Responsibilities:
Clinic Coverage & Patient Support
- Greet and prepare patients for provider or imaging exams, recording intake information and providing appropriate gowns, shorts, etc.
- Document accurately and efficiently in the EMR.
- Perform administrative duties, including responding to patient phone notes, providing information per established protocols, and serving as a liaison between patients and providers.
- Complete FMLA and disability paperwork.
- Maintain exam room supply stock and ensure exam rooms are cleaned and disinfected between patients.
- Prepare and sterilize medical instruments; clean and disinfect medical equipment.
- Monitor patient flow and communicate delays or issues proactively.
- Provide cross coverage as assigned, including rooming patients when Medical Assistants (MAs) are out.
- Perform other duties in support of providers, staff, and leadership.
Patient Care
- Perform patient care duties as trained and directed by providers, including removal of wound dressings, sutures, or staples
- Perform specimen collection, preparation, and documentation according to proper procedures, including venipuncture.
Supervisory & Leadership Responsibilities
- Serve as day-to-day leader and resource for Medical Assistant staff.
- Assist with training, coaching, onboarding, and mentoring of new and existing MAs.
- Support scheduling, clinic coverage coordination, and workflow optimization, including staff scheduling, timecard approval, and filling operational gaps.
- Delegate daily work assignments and ensure clinic priorities are met.
- Participate in new MA screenings and interviewing.
- Evaluate work, monitor performance metrics, and support process improvements.
- Conduct quarterly one-on-one meetings and annual performance reviews.
- Promote consistency in clinical processes, documentation standards, and workflow efficiencies.
- Model professionalism, teamwork, and a high level of patient service.
Teamwork
- Work cooperatively with coworkers, providers, and management.
- Share knowledge and insights with team members in a constructive and supportive manner.
- Foster a collaborative, respectful, and patient-focused team environment.
Education, Experience, and Certification/Licensure Required
- High School Diploma required
- CMA or RMA certification preferred
- Minimum 2 years of Medical Assistant experience required
- Prior lead, trainer, or supervisory experience strongly preferred
- Customer service experience required
- CPR certification required and maintained
- Orthopedic experience preferred but not required